When you need ongoing reliability assets and efficient cost management, Ideal Electrical is your partner of choice. The benefits of partnering with Ideal Electrical are:
- A National Branch Network with thousand of electrical products supporting your everyday needs
- Consistent pricing model & specific stock profiles to suit your business
- A National Customer Engagement Team providing one consistent point of contact. Through our ERP we can provide timely reporting on your purchasing behaviours.
- Industry leading DIFOT performance and reporting
- High calibre sourcing specialists with experience and expertise to find what you need when you need it
- State of the art Ecommerce framework including our online webstore and full EDI capability
- A dedicated key account management team with facilities specialists contactable at facilitiesmanagement@rexelha.com.au
- Strong relationships with leading national and international suppliers across all electrical product categories giving the widest choice to choose from
Key Categories
Our value to you
Our National Customer Engagement Team
Through experience, Ideal Electrical has developed its National Customer Engagement team to provide Facilities Management customers of the support they need from one location. One call is all it takes!
This team provides fast and direct services to technicians and electricians through expert sourcing of products and parts. That means their productive time on the job is maximised as we take the sourcing problems off your hands. Our sourcing ability is twofold:
- We have visibility of the stockholding in all of our branches and are able to despatch any of the tens of thousands of items we have in stock, to your site from the most convenient location ensuring great DIFOT and minimum downtime.
- Our experienced care team have a combination of technical and sourcing knowledge and know where to look for specific electrical items and spares which maybe specific to your site, facility or equipment. This is paramount in break down and emergency situations where you need service fast. We leave no stone unturned in finding the product you need and our technical and sourcing knowledge is key to that process.
Through our ERP we can provide timely reporting on your purchasing behaviours.
In addition, our experts can also bring innovative ideas to streamline and optimize your business process. Our customer care team, is available 24/7 to provide the ultimate telephone service.
Our Digital Solutions
Whatever your needs, Ideal Electrical offers a wide range of quick and easy digital procurement solutions to help streamline your business processes, meaning you and your team can be more efficient and focus more on your customer and less on the back end.
Our investment in eCommerce and eProcurement offers the latest in search and order technology, including our industry leading webstore, system integration and bespoke EDI connectivity.
Shop Anywhere, Buy Anytime enables flexibility and convenience to access your important information when and where you need it 24/7.
In an ever changing digital landscape, Ideal Electrical prides itself on continuously improving its digital capabilities to best serve our loyal customers.